Grand Teton National Park was born from the vision of John D Rockefeller Jr. - to allow every visitor a truly grand experience in the Tetons. Following that vision, our commitment is to provide the highest level of hospitality, guest service and product in any National Park. In partnership with the National Park Service, we strive to meet and exceed all customer expectations by providing the highest level of hospitality, guest service and product in Grand Teton National Park. To prove that we hold this privileged stewardship in high priority, we have adopted a Quality Management System that is certified to ISO 9001 standards (International Organization for Standardization). This certification holds us accountable through third-party audits to the high standards and practices we have set to measurable objectives in the areas of guest service, employee satisfaction and National Park Service compliance.
Quality Management Policy: We continuously improve the Grand Teton Lodge Company by setting, reviewing and achieving goals and objectives in guest service, employee satisfaction and National Park Service compliance.
Our quality management system focuses on the following principles:
We ensure guest satisfaction through the establishment of standards for facilities and service consistent with the beauty and grandeur of the Grand Teton National Park.
We train and inspire our employees to be friendly, courteous, knowledgeable and attentive to our guests’ needs.
Our facilities are kept clean, well maintained and orderly. We provide a safe and healthy work environment where our staff has the opportunity to experience one of the most unique regions of our country.
We are committed to working with the local community for the betterment of Jackson Hole.
We use resources wisely and productively to add value to the organization.
We review our results and processes for continual improvement to ensure long-term sustainability.