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Lodging and Activity Policies

 

Company Policies

Advanced Reservations

Jackson Lake Lodge Policies

Colter Bay Village and RV Park Policies

Jenny Lake Lodge Policies

Headwaters Lodge and Cabins Policies

Headwaters Campground Policies

Group Camping Policies

Activity Reservation Policies

 

 

Grand Teton Lodge Company Policies

  • Check-in is at 4:00 PM MST, check-out is 11:00 AM MST.
  • All rooms are non-smoking and cooking is not permitted. 
  • Special room requests are not guaranteed. We will make every effort to accommodate special requests.
  • Accessible accommodations are available on a limited basis and may be reserved by contacting our reservations office at 307-543-3100.
  • Televisions and air conditioning are not available in our accommodations. Some room types have ceiling fans and floor fans are available upon request.
  • Complimentary WiFi and in-room telephones are available in most locations. There is no internet or cell phone service at Headwaters.
  • Rollaway beds are available for most locations and room types at an additional fee. Only one permitted per room. Please advise us if you will need a rollaway when you make your reservation. Jenny Lake Lodge does not offer rollaway beds.
  • Pack and Play cribs are available for all room types at no extra charge.  Please advise us if you will need a crib when you make your reservation.
  • Children under 11 stay free, there is a surcharge for extra persons in the room (12 years and older). 
  • If you plan to travel with a pet, please familiarize yourself with the National Park Pet Regulations and our pet friendly accommodations.
  • Park entrance fees are not included in your reservation and payable upon arrival at the park entrance. Please call the National Park Service at 307-739-3399 for more information or visit online.

 

 

Advanced Reservations

If you are booking for multiple national parks, please note that reservations open at different times based on each concessionaire's contract with the National Park Service.  

 

Lodging reservations at Jenny Lake Lodge, Jackson Lake Lodge, Colter Bay Cabins and Colter Bay RV Park, and Headwaters Lodge and Cabins and Headwaters Campground and RV Park are open on a rolling basis.  Reservations can be made 366 days prior to the day you'd like to book. (Ex: You can book July 1, 2022 on June 30, 2021.) 

 

Lodging reservations can be made online at www.gtlc.com or by calling our Reservations Team at 307-543-3100.

 

Camping at all campgrounds in Grand Teton National Park and the John D. Rockefeller, Jr. Memorial Parkway is available by reservation only. Reservations can be booked on a 6- or 12-month rolling basis depending on the specific campground. Additional details are available on the individual campground pages.  

 

Visitors wishing to reserve a campsite at the Colter Bay Campground, Jenny Lake Campground, and Gros Ventre Campground are able to do so by visiting Recreation.gov. Please note that reservations for these campgrounds cannot be made through the Grand Teton Lodge Company website or call center. 

 

Reservations for the 2021 season at Colter Bay RV Park, Colter Bay Tent Village, and Headwaters at Flagg Ranch Campground and RV Park can be made on gtlc.com, however reservations for these campgrounds will migrate to Recreation.gov for the 2022 season. 

 

Campsite reservations are expected to fill quickly! Visitors are strongly encouraged to plan ahead and book early. Visitors must create an account on the Recreation.gov website prior to making campground reservations. Those who already have an account are encouraged to confirm their login and password information. Learn more about how to get started on Recreation.gov.

 

 

 

 

Jackson Lake Lodge

Deposit Policy - At the time of booking, a 2 night deposit is required per room plus tax, except for stays of one night only, in which case only 1 night's deposit will be charged.  The balance of your stay is due upon arrival. 

 

Credit cards that expire prior to your stay will not be accepted online but can be accepted via phone.  You will receive a confirmation email with your stay details by the end of the next business day.

 

Cancellation Policy - From booking date until 7 days prior to the scheduled arrival date, the deposit will be refunded less a $30.00 administrative fee per room.  Cancellations or reduction in length of stay received within 7 days of arrival will result in forfeiture of deposit.  All changes or cancellations due to inclement weather or changes in flight schedules are subject to the penalties stated above.  A no-show on confirmed date of arrival will be considered a cancellation of entire stay and forfeiture of deposit. 

 

Reservation Changes - Date changes or reduction/addition of nights made 7 days prior to your arrival day can be made free of charge, based on availability.  Reductions in stay within 7 days of your arrival day will result in a forfeit of your deposit.

 

No-Shows - A no-show on confirmed date of arrival will be considered a cancellation of entire stay and forfeiture of deposit. 

 

Early Departures - Upon check-in, you will be responsible for paying for all nights of your stay.  If you choose to check out earlier than your originally scheduled departure day, you will still be responsible for any nights remaining on your stay.

 

Refunds for reservations will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, we will credit the same account. Please allow 7-10 days for a credit to appear on your credit card statement. 

 

Pet Policies: If you plan to travel with a pet, please familiarize yourself with the National Park Pet Regulations and our pet friendly accommodations.

 

 

Colter Bay Village (Cabins, Tent Cabins & RV Sites)

Deposit Policy - At the time of booking, a 1 night deposit is required per room/site plus tax.  The balance of your stay is due upon arrival. 

 

Credit cards that expire prior to your stay will not be accepted online but can be accepted via phone.  You will receive a confirmation email with your stay details by the end of the next business day.

 

RV Reservations - The maximum stay permitted at the Colter Bay RV Park is 14 nights, and the maximum cumulative stay between all park campgrounds is 30 nights. 

 

Check-in is after 12 PM. If you arrive in the evening after the office closes, your site information will be available on the office door. Check-out is 11 AM. Quiet hours are 10 PM - 7 AM. Generator use is not permitted at any time. No tent camping or open fires are permitted. 

 

You must book a site that will accommodate the total combined length of your vehicle and RV equipment. When making a reservation be prepared to give the size of your RV and any tow or towed vehicle separately (e.g the size of your truck in addition to the size of your trailer when fully open).

 

Cancellation Policy - From booking date until 3 days prior to the scheduled arrival date, the deposit will be refunded less a $15.00 administrative fee per room/site.  Cancellations or reduction in length of stay received within 3 days of arrival will result in forfeiture of deposit.  All changes or cancellations due to inclement weather or changes in flight schedules are subject to the penalties stated above.  

 

Reservation Changes - Date changes or reduction/addition of nights made 3 days prior to your arrival day can be made free of charge, based on availability.  Reductions in stay within 3 days of your arrival day will result in a forfeit of your deposit.

 

No-Shows - A no-show on confirmed date of arrival will be considered a cancellation of entire stay and forfeiture of deposit. 

 

Early Departures - Upon check-in, you will be responsible for paying for all nights of your stay.  If you choose to check out earlier than your originally scheduled departure day, you will still be responsible for any nights remaining on your stay.

 

Refunds for reservations will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, we will credit the same account. Please allow 7-10 days for a credit to appear on your credit card statement. 

 

Pet Policies: Colter Bay accommodations are pet-friendly. Please review the National Park Pet Regulations and our pet friendly accommodations.

 

Wildlife activity is prevalent in the park. Please be familiar with food storage and wildlife safety guidelines. 

 

 

Jenny Lake Lodge

Deposit Policy - Reservations of 3 nights or less require a full prepayment of the room and tax at the time of reservation as a deposit.  Reservations for more than 3 nights require a deposit of 3 nights room and tax. 

 

Credit cards that expire prior to your stay will not be accepted online but can be accepted via phone.  You will receive a confirmation email with your stay details by the end of the next business day.

 

Cancellation Policy - Cancellations received outside of 45 days prior to the arrival date are fully refundable less a $40 administrative fee.  Inside of 45 days, the entire deposit is forfeited. 

 

Reservation Changes - Date changes or reduction/addition of nights made 45 days prior to your arrival day can be made free of charge, based on availability.  Reductions in stay within 45 days of your arrival day will result in a forfeit of your deposit.

 

No-Shows - A no-show on confirmed date of arrival will be considered a cancellation of entire stay and forfeiture of deposit.  

 

Early Departures - Upon check-in, you will be responsible for paying for all nights of your stay.  If you choose to check out earlier than your originally scheduled departure day, you will still be responsible for any nights remaining on your stay.

 

Refunds for reservations will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, we will credit the same account. Please allow 7-10 days for a credit to appear on your credit card statement.  

 

Pet Policies: Pets are not permitted at Jenny Lake Lodge. If you plan to travel with a pet, please familiarize yourself with the National Park Pet Regulations and our pet friendly accommodations.

 

 

Headwaters Cabins

Deposit Policy - At the time of booking, a 1 night deposit is required per room plus tax. The balance of your stay is due upon arrival. 

 

Credit cards that expire prior to your stay will not be accepted online but can be accepted via phone.  You will receive a confirmation email with your stay details by the end of the next business day.

 

Cancellation Policy - From booking date until 7 days prior to the scheduled arrival date, the deposit will be refunded less a $20 administrative fee.  Cancellations or reduction in length of stay received within 7 days of arrival will result in forfeiture of deposit. 

 

Groups with four or more rooms may cancel 28 days prior to their scheduled arrival date and the deposit will be refunded less a $20 administrative fee. Cancellations or reduction in length of stay received within 28 days of arrival will result in forfeiture of deposit. 

 

All changes or cancellations due to inclement weather or changes in flight schedules are subject to the penalties stated above.  A no-show on confirmed date of arrival will be considered a cancellation of entire stay and forfeiture of deposit.

 

Reservation Changes - Date changes or reduction/addition of nights made 7 days prior to your arrival day can be made free of charge, based on availability.  Reductions in stay within 7 days of your arrival day will result in a forfeit of your deposit.

 

Groups with four or more rooms may change dates or reduce/add nights 28 days prior to their scheduled arrival date without penalty. Reduction in length of stay received within 28 days of arrival will result in forfeiture of deposit.

 

No-Shows - A no-show on confirmed date of arrival will be considered a cancellation of entire stay and forfeiture of deposit.  

 

Early Departures - Upon check-in, you will be responsible for paying for all nights of your stay.  If you choose to check out earlier than your originally scheduled departure day, you will still be responsible for any nights remaining on your stay.

 

Refunds for reservations will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, we will credit the same account. Please allow 7-10 days for a credit to appear on your credit card statement. 

 

Pet Policies: If you plan to travel with a pet, please familiarize yourself with the National Park Pet Regulations and our pet friendly accommodations.

 

 

Headwaters Campground (Tent Sites, Camper Cabins & RV Park)

Deposit Policy - At the time of booking, a 1 night deposit is required per room plus tax.  The balance of your stay is due upon arrival. 

 

Credit cards that expire prior to your stay will not be accepted online but can be accepted via phone.  You will receive a confirmation email with your stay details by the end of the next business day.

 

Tent & RV Reservations - The maximum stay permitted at the Headwaters Campground is 14 nights, and the maximum cumulative stay between all park campgrounds is 30 nights. 

 

Check-in is after 2 PM. If you arrive in the evening after the office closes, your site information will be available in the main lodge. Check-out is 11 AM. Quiet hours are 10 PM- 7 AM. Generator use is not permitted during these hours.

 

You must book a site that will accommodate the total combined length of your vehicle and camping equipment. When making a reservation be prepared to give the size of your RV or tent and any tow or towed vehicle separately (e.g the size of your truck in addition to the size of your trailer when fully open).

 

Cancellation Policy - From booking date until 3 days prior to the scheduled arrival date, the deposit will be refunded in full.  Cancellations or reduction in length of stay received within 3 days of arrival will result in forfeiture of deposit.  All changes or cancellations due to inclement weather or changes in flight schedules are subject to the penalties stated above.  A no-show on confirmed date of arrival will be considered a cancellation of entire stay and forfeiture of deposit.

 

Reservation Changes - Date changes or reduction/addition of nights made 3 days prior to your arrival day can be made free of charge, based on availability.  Reductions in stay within 3 days of your arrival day will result in a forfeit of your deposit.

 

No-Shows - A no-show on confirmed date of arrival will be considered a cancellation of entire stay and forfeiture of deposit.  

 

Early Departures - Upon check-in, you will be responsible for paying for all nights of your stay.  If you choose to check out earlier than your originally scheduled departure day, you will still be responsible for any nights remaining on your stay.

 

Refunds for reservations will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, we will credit the same account. Please allow 7-10 days for a credit to appear on your credit card statement. 

 

Pet Policies: Camping accommodations are pet-friendly. Please review Campground & National Park Pet Regulations.

 

Wildlife activity is prevalent in the park. Please be familiar with food storage and wildlife safety guidelines. 

 

 

Group Campsites (Colter Bay & Gros Ventre Campgrounds)

Group Camping Reservations - Group sites require at least 10 guests or more and are mainly for tent camping.  RV accommodations are very limited in group sites.The maximum stay permitted is 14 nights, and the maximum cumulative stay between all park campgrounds is 30 nights. 

 

Guest may check-in any time after 12 PM and check-out is 11 AM. Quiet hours are 10 PM- 8 AM. Generator use is not permitted during these hours.

 

You must book a site that will accommodate the total combined length of your vehicle and camping equipment. When making a reservation be prepared to give the size of your RV or tent and any tow or towed vehicle separately (e.g the size of your truck in addition to the size of your trailer when fully open).

 

Deposit Policy - At the time of booking, a non-refundable booking fee is required. Upon arrival, the balance of your stay is due.  The balance is equal to the number of guests in your site per night multiplied by the nightly per person fee.  (Ex: 10 guests x 3 nights x nightly fee.)  Please refer to our Gros Ventre and Colter Bay campground pages for applicable booking fees and per person fees.

  

Cancellation Policy - Cancellations made at any time are non-refundable.

 

Reservation Changes -  Date changes or reduction/addition of nights prior to arrival can be made free of charge, based on availability.  Upon arrival, you will be responsible for the entirety of your stay. 

 

Pet Policies: Camping accommodations are pet-friendly. Please review Campground & National Park Pet Regulations.

 

Wildlife activity is prevalent in the park. Please be familiar with food storage and wildlife safety guidelines. 

 

 

Activity Reservation Policies

Deposit Policy - At the time of booking, activity reservations are charged in full (tax included when applicable.) 

 

Cancellation Policy - Cancellations made from the booking date until 72 hours prior to the activity start time, will be refunded in full.  Cancellations received within 72 hours of the scheduled start time will result in forfeiture of deposit.  All changes or cancellations due to changes in flight schedules are subject to the penalties stated above. 

 

Please note activities may have height, weight, and age limitations restricting some guests from participating. For guest with physical limitations, please contact us at 307-543-3100 prior to booking to discuss possible accommodations. Payment is non-refundable if a guest exceeds these limitations and/or is not able to participate in the activity.

 

Any guest who has not checked in with the Activities Desk (to sign an Acknowledgement of Risk form and to pick up tickets AND is not present at the designated meeting spot at the start of the activity (marina, corrals, Jackson Lake Lodge lower lobby, etc.) will be considered a no-show.  A no-show will be considered a cancellation and forfeiture of deposit.

 

Reservation Changes - Any changes made 72 hours prior to the start of your scheduled activity are free of charge.  Within 72 hours of the scheduled start time of the activity reductions and cancellations are non-refundable.

 

Weather Cancellations - Our guides regularly assess weather conditions for our activities, and safety is our top priority.  If the weather is determined to be unsuitable for an activity, our guides will then give you the option to reschedule or to receive a refund.  However, this option is only available to guests who check-in and are present for the activity.  Cancellations made by the guest within 72 hours prior to the start of the activity or failure to show up for an activity due to weather conditions will not receive a refund or a rescheduling option.

 

Refunds for reservations will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, we will credit the same account. Please allow 7-10 days for a credit to appear on your credit card statement. 

 

Group Activities - Group activities are available to parties of 15 or more. A 50% deposit is due at the time of booking with a signed contract. The remaining balance is due 45 days prior to the scheduled activity. Reductions and cancellations are subject to the penalties stated in the contract. Final guarantee number is due 15 days prior to arrival. Increases in your final guarantee number are subject to availability and staffing.

 

Please note activities may have height, weight, and age limitations restricting some guests from participating. For guest with physical limitations, please contact us prior to booking to discuss possible accommodations. Payment is non-refundable if a guest exceeds these limitations and/or is not able to participate in the activity.

 

For more information regarding group activity bookings for 15 or more guests, please call 307-543-3005 or e-mail us at gtlcsales@vailresorts.com.