Last Updated: July 7, 2020


The health and safety of our guests and employees is always our top priority, and this commitment has never been more important than during the current COVID-19 global pandemic. We have implemented extensive protocols across our locations to help prevent the spread of coronavirus, compliant with the American Hotel & Lodging Association’s Safe Stay guidelines. We also ask that, as our guest, you act as a partner in ensuring a safe and enjoyable experience for all. 






  • Employees utilizing masks and/or gloves where appropriate
  • Increased cleaning and sanitization of guest and employee areas
  • Discontinuing stay-over housekeeping service (daily service while the same guests are utilizing the room for multiple nights), and sanitizing all surfaces between every cabin guest
  • Installing plexiglass barriers in retail outlets and other locations
  • Limiting occupancy in our retail stores and other buildings



  • All individuals aged six (6) and over are required to wear a mask or cloth face covering when inside, in line, or gathered for services at our public facilities, or any time social distancing is not possible when interacting with our employees.
  • Please do not enter our public facilities if you show any signs or symptoms of illness. Symptomatic guests should wear a face covering when leaving their room.
  • Follow recommended social distancing guidelines and maintain a minimum of six feet between yourself and others not in your traveling party.
  • Please wear a mask or cloth face covering when entering indoor public facilities.
  • Wash your hands with soap and water frequently, and use sanitizer stations available throughout our locations when hand washing is not possible.
  • Respect guidance/directions on all posted signs, as well as any related requests from our team members.
  • Be aware of and adhere to all state and local health orders and recommendations. Current information for Teton County can be found here.
  • Note that maintenance personnel are not permitted to enter occupied rooms unless it is an emergency.





As a result of the COVID-19 pandemic and in response to guidance from the National Park Service as well as recommendations from the CDC and local and national health authorities, housing our large number of seasonal employees in shared dorm rooms is not currently possible. Because of reduced staffing and other local, state, and federal guidance, operations for the 2020 season have been limited or adjusted. This includes not offering guided activities, in-restaurant dining, or stayover housekeeping service for cabins, as well as the temporary closure of many facilities. The following provides information on operations for the 2020 summer season. As conditions allow, we will work with the National Park Service to expand our services, and will keep our website updated with any changes.


Area Operations and Hours
Facilities open seven days a week except where otherwise noted. Hours subject to change.


Motorboat rentals and lake cruises are not operating at this time. Canoe and kayak rentals are available on a first-come, first-serve basis. Guided fly fishing is available for advanced reservations. 
Colter Bay Village
ATM (inside General Store) Opens June 5 8:00 AM - 8:00 PM
Cabin Office Opens June 15 Open 24 Hours 
Campground Office Opens June 15 8:00 AM - 8:00 PM
Colter Bay Group Camping Opens July 1
Convenience Store Opens May 22 7:30 AM - 8:00 PM
Grocery Store Opens June 5 8:00 AM - 8:00 PM
Gift Shop Opens June 5 8:00 AM - 8:00 PM
Showers Opens June 5 7:00 AM - 7:00 PM
Launderette Opens June 5 Open 24 Hours
Marina Kayak and Canoe Rentals Opens June 5 at 11:00 AM 8:00 AM - 8:00 PM (Last Rental Checkout at 5:00 PM)
The Ranch House To-Go Opens June 15 Breakfast (takeout only)  6:30 AM - 11:00 AM 
Lunch and Dinner (takeout only)  11:00 AM - 9:30 PM
RV Park Office Opens June 5 8:00 AM - 7:00 PM
Tent Village Opens June 5 8:00 AM - 6:00 PM
Guided Fly Fishing Expected to Open on July 1
Guided Lake Fishing Not Operating At This Time
Marina Store Not Operating At This Time
Corrals and Activity Desk Not Operating At This Time
Headwaters Lodge and Cabins at Flagg Ranch
Cabin Office Opens June 15 Open 24 Hours 
Campground and RV Office Opens June 5 8:00 AM - 9:00 PM
Convenience Store and Gas Station Opens June 5 7:00 AM - 9:30 PM
Laundry Room Opens June 5 Open 23 Hours (closed 1:00 PM - 2:00 PM for cleaning)
Sheffields To-Go Opens June 15 Breakfast   7:00 AM - 10:00 AM  
Lunch   11:30 AM - 2:00 PM
Dinner   5:00 PM - 9:30 PM
Corrals Not Operating at This Time
Gift Shop Not Operating at This Time
Saloon and Coffee Cafe Not Operating at This Time
Additional Operations
Gros Ventre Campground Office Open 8:00 AM - 8:00 PM
Gros Ventre Group Camping Opens July 1
Jenny Lake Campground Opens June 15
Jenny Lake Store Opens June 15 8:00 AM - 6:00 PM
Jackson Lake Lodge Not Operating at This Time
Jenny Lake Lodge Not Operating at This Time


The medical clinic located at Jackson Lake Lodge is closed this season.
Guests in need of non-emergency medical assistance—including COVID-19 testing and limited tele-health services—can contact Emerg-A-Care, located in the town of Jackson. Emerg-A-Care can be reached at 307-733-8002.
For emergencies, dial 911.



Frequently Asked Questions can be found here.

If you have additional questions or need assistance, please call 307-543-3100 or email