Last Updated: June 3, 2020
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The COVID-19 pandemic has changed how many of us work and live. As a result, and in response to guidance from the National Park Service as well as recommendations and ordinances from the CDC and local and national health authorities, housing our large number of seasonal employees in shared dorms is not currently an option for the upcoming summer.
As such, we have had to significantly modify our operating plans for the 2020 season. Below is a list of locations and services with current operating plans, click here for hours of operation. Please check back frequently as this list may continue to change.
*Some lodging/cabin/camping types listed may not be available or may have limited inventory. Please note that stayover housekeeping services have been discontinued for the safety of our guests and employees.
Why have you changed your operating plans so significantly?
Each year, Grand Teton Lodge Company and Flagg Ranch Company welcome guests from across the U.S. and around the world to our properties during the summer operating season. To service and care for these guests, we rely on more than a thousand employees who also travel here from all corners of the globe to enjoy their own experience of a lifetime working and playing in this special place. Most of these seasonal employees live onsite at our properties in shared dormitory-style housing.
The COVID-19 pandemic has changed how many of us work and live. As a result, and in response to guidance from the National Park Service, as well as continuing recommendations and ordinances from our local and national public health authorities which restrict our ability to utilize shared housing facilities, accommodating our large number of seasonal employees in shared dorms is not currently an option for the upcoming summer. This severely limits the extent to which we can open and run the full scope of our operations.
My reservation is impacted by these changes. What should I do?
We are sorry that this impacts your travel plans. No action is required on your part. We will be automatically cancelling your reservation without penalty and refunding any deposits paid beginning on May 5, 2020. We appreciate your patience as we work through the processing of refunds. If you do not want your reservation cancelled and wish to apply your deposit to a 2021 stay, or wish to book at one of our other properties that is expected to operate this season, please contact us prior to May 5 at 307-543-3100 or GTLCreservations@vailresorts.com.
I would like to rebook and apply my deposit to a future stay or different lodging location/type. What should
We would be happy to talk with you about rebooking options, including transferring your reservation and deposit to a 2021 stay. Please contact us prior to May 5 at 307-543-3100 or GTLCreservations@vailresorts.com.
I’m not clear on whether or not my reservation is impacted. Can you clarify what reservations/locations are impacted by these changes?
The below outlines the impact to different locations and types of reservations. Impacted lodging reservations will be automatically cancelled as of May 5, and refunds will be issued for any deposits paid. If you would like to rebook for a 2021 stay or at a property that is expected to operate this season, please contact us prior to May 5 and we can apply your deposit to your new booking.
Jackson Lake Lodge
All reservations—including lodging, dining, activities and group events/bookings—will be cancelled.
Jenny Lake Lodge
All reservations—including lodging and dining—will be cancelled.
Colter Bay Village
Some cabin and group camping reservations may be impacted; we will contact you if there is an impact to your reservation. RV reservations are not currently impacted. All activity reservations will be cancelled.
Headwaters at Flagg Ranch
Some cabin and group camping reservations may be impacted; we will contact you if there is an impact to your reservation. RV and camping reservations are not currently impacted. All activity reservations will be cancelled.
I have booked an activity and/or restaurant reservation that is impacted. What do I need to do?
No action is required on your part. We will be automatically cancelling your reservation without penalty, and issuing full refunds of any deposits paid. Please note that, for activity and restaurant reservations, you will not receive an automated cancellation notice.
How long will it take to get my refund?
We will begin processing cancellations on Tuesday, May 5, and will work as fast as we can to issue refunds in a timely manner. However, the exact timing of when you will receive your refund will depend on your card-issuing bank. Please allow at least 10-15 days to receive your refund.
I am part of a tour. Is my tour cancelled? Do I need to do anything to cancel my room reservation?
Please contact your tour operator directly for information and instructions.
I am part of a meeting/group event at Jackson Lake Lodge. Is my group cancelled? Do I need to do anything to cancel my individual reservation?
No action is required on your part as it relates to your room reservation at Jackson Lake Lodge. We will be automatically cancelling your reservation without penalty, and issuing a full refund of any deposits paid. Please contact your group/meeting organizer regarding any group-/meeting-specific details.
Is there a chance your operating plans could change again? Will you let me know if they do?
Yes. Should the situation change, or if we receive updated guidance from the National Park Service and/or public health authorities, it is possible we could further limit or expand our operations plans. We will continue to communicate with you as new information is available. Please check back to this webpage regularly as we will continue to post updates.
My question isn’t answered here. How can I get assistance
Please call 307-543-3100 or email GTLCReservations@vailresorts.com. We appreciate your patience as we work to assist all of our guests.
Please check back here regularly as we will continue to post updates as they are available.
You may also contact us at 307-543-3100 or at GTLCreservations@vailresorts.com.