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Quality Management

Grand Teton National Park was born from the vision of John D Rockefeller Jr. - to allow every visitor a truly grand experience in the Tetons. Following that vision, our commitment is to provide the highest level of hospitality, guest service, and product in any National Park. Our hope is to exceed all customer expectations.


Quality Management Policy In partnership with the National Park Service, GTLC strives to meet and exceed all customer expectations by providing the highest level of hospitality, guest service and product in any National Park.

We do this by setting, reviewing, and achieving goals and objectives in guest satisfaction, employee satisfaction, community stewardship, and National Park Service compliance.

This goal requires that we set measurable objectives in the areas of guest satisfaction, employee satisfaction, National Park Service compliance, and community stewardship. Our quality management system focuses on the following principles:

  • We ensure guest satisfaction through the establishment of standards for facilities and service consistent with the beauty and grandeur of the Grand Teton National Park.
  • We train and inspire our employees to be friendly, courteous, knowledgeable, and attentive to our guests’ needs.
  • Our facilities are kept clean, well maintained, and orderly. We provide a safe and healthy work environment where our staff has the opportunity to experience one of the most unique regions of our country.
  • We are committed to working with the local community for the betterment of Jackson Hole.
  • We use resources wisely and productively to add value to the organization.
  • We review our results and processes for continual improvement to ensure long-term sustainability.